Privacy and data protection
Here at Ardnamurchan Estates Ltd, we are committed to protecting and respecting your privacy.
Our policy explains the when and why we collect personal information about people who visit our website, how we use it, any conditions under which we may disclose it to others and how we keep it secure.
Who are we?
Ardnamurchan Estates Ltd is a private Highland estate situated on the furthest west peninsula of the UK Mainland. Our businesses are diverse and encompassing, including tourism, forestry, holiday accommodation, land management, renewable energy, sporting and hospitality.
What type of information is collected?
The personal information we collect may include your name, address, email address, IP address, telephone number and information regarding what website pages are accessed and when. If you make a booking or purchase a product from us, the financial details you submit to us are also captured, for example your credit card number or bank account details.
How do we collect information from you?
When you use our website, we obtain information about you, or when you contact us to make an enquiry or booking in person or by telephone.
How do we use your information?
We may use your information to:
Send you any information you have requested and that may be of interest to you
Answer a query regarding access to the estates
Process a booking or product purchase you have made
To carry out our obligations arising from any contracts entered into by you and us
Process a job application
We are legally required to hold some types of information to fulfil our statutory obligations (ie HMRC). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in contracts between us. We review our retention periods for personal information on a regular basis.
Who has access to your information?
Ardnamurchan Estates Ltd holds the information, we do not sell, rent, and pass on your information in any form to any other parties. We do not share your information with other parties for marketing purposes.
We do have “Third Party” providers working on our behalf (for example to process card payments and bank transfers, PCI DSS). However when we use these providers we only disclose the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to these parties unless we are required to do so by Law for the purposes of prevention of fraud or other crime.
We leave the choice as to whether or not you wish to receive information from us. We will not contact you without your given consent, for any marketing purposes by email, phone or post. We will not contact you by post if you have indicated that you do not wish to be contact in that manner. You can change your marketing preferences at any time by contacting (Julie.firstname.lastname@example.org) or calling us on 01972 510208.
Accessing and Updating your information
The accuracy of the information we have for you is important to us. If you receive any communication from us where that information is incorrect, please email us or call us as above. The office is open Monday to Friday from 0800 to 1700.
You have the right to ask for a copy of the information Ardnamurchan Estates Ltd holds about you.
What are the lawful bases for processing?
GDPR – General Data Protection Regulation
The bases for processing information are set out in law – Article 6 of the General Data Protection Regulation 2016/679. At least one of the following must apply whenever we process your personal data:
Consent: you have given us consent to process your personal data for a specific purpose;
Contract: the processing is necessary for a contract we have with you, or to take specific steps before entering into a contract with you;
Legal Obligation: the processing is necessary for us to comply with the law (not including contractual obligations);
Vital interests: the processing is necessary to protect someone’s life;
Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law;
Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
Securityprecautions in place to protect the misuse, alteration or loss of your information
We do not hold your card or bank details on our system. We use either Worldpay or Sagepay to take online or card payments. All staff who have access to these systems are aware and have signed the PCI DSS required documentation. These systems do not hold your bank or card details unless you have given specific permission to do so.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Ardnamurchan Estates, Mingary Steading, Kilchoan, Acharacle, Argyll PH36 4LH. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
What is a cookie?
Not quite the scrumptious baked goods that brought into the office for eating, this cookie is a small amount of data that is sent in a text file to your computer browser from a website’s server and is then stored on your computer, but only IF your browser’s preferences are set by you to allow it. The only personal information a cookie can obtain is information a user supplies. A cookie cannot read data from your hard disk or read cookie files created by other sites.
NB: If you are browsing from within a work based network you may not have adequate permissions to allow you to control the cookies that are set.
On May 25th 2012 a European Union law was implemented by UK legislation, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, with a requirement that websites that leave non-essential cookies on visitors’ devices have to inform the visitor what these cookies are. This website complies with this law by providing information on the cookies we use so that if you choose you can either modify your browser settings to manage cookies or leave the website.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the website.
When someone visits www.ardnamurchanestates.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Links to other websites
Also if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transfer of information outside the European Union
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (EU). For example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services whilst you are outside the EU your information may be transferred outside the EU in order to provide you with those services.