Booking Accommodation Terms & conditions
Terms and Conditions for Self-Catering Properties.
Please read carefully.
Ardnamurchan Estate Self-Catering Properties are available for let all year round. When you book a property at Ardnamurchan you are signing a contract. Bookings are accepted subject to the following conditions.
Bookings are from 16:00 on the day of arrival to 10:00 on the day of departure. Prices quoted include VAT at the prevailing rate. We do not operate a formal check in process. The key to your booked holiday property will be in the key box at the front door on the day of your arrival. The code will be sent to you by email.
Your contract with us will begin when we issue you with your confirmation invoice. Your contract with us will be on the terms set out in these Terms and Conditions.
We may offer you the option of provisionally holding a booking if you contact us by telephone or email. We will let you know how long we are able to provisionally hold your booking for when you contact us – if you do not confirm your booking by that time, the accommodation will be released for general sale.
All bookings are formally confirmed when we issue you with your confirmation invoice. Your confirmation invoice will set out the accommodation you have booked, the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We will issue you with your confirmation invoice by email or, if requested, by post.
You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of the booking.
Paying for your accommodation
For bookings made more than 6 weeks in advance, you must pay us 40% of the total amount payable at the time of booking. This deposit is non-refundable. We must then receive the balance by the date set out in your confirmation invoice (which will generally be 6 weeks before the start of your stay).
For bookings made less than 6 weeks in advance of your stay, you must pay us 100% of the total amount at the time of booking.
If you do not make any payment by the date it is due, we will send you a reminder by email or phone. If you fail to make the relevant payment within 14 days of the date it is due, we will assume that you wish to cancel your booking. If this happens, your booking will be cancelled and the cancellation charges set out will apply.
No charge applies for payment made by credit/debit card.
We reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website.
We periodically review and amend the prices we charge for our accommodation. For the most up to date pricing information please check our website.
All prices given include VAT. If the VAT rates change, we reserve the right to change our prices accordingly. VAT invoices can be provided on request.
All prices given on our website or by telephone include all charges for water, gas, electricity and oil/Woodchip.
All payments must be made in Sterling. Bank charges arising from the transfer of funds will be payable by the tenant
So long as written notice of cancellation is received not less than 21 days before the booking commencement date, you will not be liable to pay any outstanding balance. However, if cancellation is notified within 20 days of the holiday commencement date, you will be liable to pay the full balance unless we are successful in re-letting the holiday. We will confirm receipt of all cancellations by email or post.
Should the property not be available due to circumstances beyond our control (for example fire, theft or damage) we will do our best but cannot guarantee to provide alternative accommodation. In this circumstance all sums will be returned to you in full but you will have no claim against us.
We do not expect to have to make changes to your booking, however, sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking if necessary to perform or complete essential remedial or refurbishment works or for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.
If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking.
If we do need to change or cancel your booking under this Section 6, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
The property may not be sub-let.
Under no circumstances may more than the maximum number of persons, as stated on our website, occupy the property. We reserve the right to cancel the booking, without notice or a refund of sums paid, should this condition not be observed.
We reserve the right to revoke any bookings from any parties which may in our opinion (and at our sole discretion) be unsuitable for the property concerned. In this case, all sums paid will be refunded in full.
To this self-catering property you must bring all food and other consumables excluding fuel with you. (You must also bring cot bedding + linen for the cots)
On the day of your arrival, you may enter the house at or after 4.00pm and you will be required to leave by 10.00am sharp on the day of your departure. It is a condition of your let that you leave the property and its contents clean and tidy, returning any furniture or bedding moved to its original place. Where this condition is not reasonably met you will be charged for extra staff help.
If you discover that anything is missing or damaged on arrival at your accommodation you must notify us immediately on 01972 510208. If there is no reply, please leave a message on the answer machine. If you do not notify us we will assume that you caused the relevant damage or loss.
If any damage is caused directly or indirectly to the buildings, or grounds through your misuse or negligence we will require you to pay for all restoration and/or repairs that we consider necessary.
Ardnamurchan Estate will not be responsible for any loss or damage to any belongings, or any injuries sustained by you or any other member of your party during your stay.
Any items of personal effects left in the property on departure will be kept in our lost property for a period of up to 6 weeks. Items not claimed within this period will be disposed of.
Dogs/Cats are permitted by prior arrangement at our discretion and at a charge of £15.00 per animal per week. Other pets are not allowed. Pets are not allowed on the furniture. We require you to keep your dog under control at all times and to remove all faeces from the garden of the property. Pets are not permitted on the furniture or in the bedrooms and must not be left unattended in the house. Guests are responsible for cleaning up any fouling which their pets may cause around the property.
The information given on our web site is given in good faith. We reserve the right to make changes at our discretion.
Maximum occupancy for your accommodation
You must ensure that the maximum number of persons occupying the accommodation does not exceed the maximum occupancy limits set out on our website.
We set maximum occupancy limits in line with the facilities and equipment available and in order to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the premises (without any compensation) if you exceed the maximum occupancy limits as described in this Section
Our rights of access
Our staff or contractors may need to access your accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access. If we do need to access your accommodation for any reason we will always try to access the property at reasonably convenient times (other than in the event of an emergency).
If your stay with us lasts more than ten days we will provide a complimentary linen change. Our staff will need to access the accommodation in order to perform this service.
Our liability to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
Nothing in these Terms and Conditions is intended to limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation on our part; or
(c) any breach of the terms implied by Section 2, 3, 4 and 5 of the Supply of Goods and Services Act 1982.
All bedding (duvets, sheets, pillows etc) and towels (bath, hand and dish) are provided.
All utility costs (electricity, oil, woodchip and water) are included in the rental price.
You are advised to take out holiday insurance, including cover for cancellation.
By confirming any booking you are confirming that you are over 18 and have read the information above.
Personal property and vehicles are accommodated at your own risk. Ardnamurchan Estate takes no responsibility for any loss or damage to personal property, vehicles or pets
Ardnamurchan Estate does not accept liability or pay compensation for any loss, damage or expense caused by force majeure. Force majeure means any event which Ardnamurchan Estate could not foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.